By: Anna Sobczyk
When it comes to summer jobs, there’s nothing quite as notorious as working in customer service. Coworkers and friends complain amongst each other, and entire memes exist based around the lamentations of the job. I work harvest during the summer, and so my job is a unique form of customer service. I see the same customers (the drivers and farmers) over, and over, and over again—and I’ve been seeing these same people for five years now. Each year I inevitably have to deal with cranky farmers and drivers who are upset about waiting in lines that are completely out of my control. In the past, I tolerated inappropriate and rude behavior. I also believed I deserved it, and that I was somehow bringing it upon myself.
One particularly negative experience this year reset my thought processes. A farmer chewed me out for something I had no control over. Everyone working was following a specific system for moving trucks along, and the farmer didn’t agree with it. The system set in place was done so by someone higher up than me, and yet this farmer decided to come unhinged on me. He cussed, pointed his finger in my face, and raised his voice. This, by far, was the nastiest experience I’ve had at work. I stood my ground and explained the reasons behind the system, but only once he’d left did I realize a few things:
- I did not owe him any explanation. He was upset over a decision, but that did not give him the right to yell at me.
- In any case, I do not need to offer explanations of how I do my job in order to—first and foremost—be treated with respect.
- Since he was so angry, he should have taken it up with a higher ranking employee instead of berating someone who wasn’t involved in the decision making process.
- My instinct was to stand there and take it, because I felt like walking away was a sign of weakness. However, listening to that hot-headed tirade was a waste of my time, and I was under no obligation to stand there and take it.
- He will likely never apologize.
I regret my tolerance in years past and shake my head at ever believing I deserved to be treated poorly. However, I know these feelings are a reality for a lot of young, service industry workers. My only hope is that others will recognize their worth on day one of the job instead of five years down the road.